Tech Support Quiz

1. What does the Domain Name System (DNS) do?

Manages network printers
Translates domain names into IP addresses
Encrypts all web traffic

2. An employee just clicked a phishing link. What is the very first action IT should take?

Disconnect the device from the network and begin credential resets
Replace their monitor with a newer model
Post the link in the company Slack channel

3. Why is granting local administrator rights to standard users discouraged?

It enlarges the attack surface and violates the principle of least privilege
It voids the computer’s warranty
It slows down the internet speed for the entire office

4. A laser printer jams on the second page of every job. What is the most logical first check?

Inspect rollers, paper type, and tray alignment for debris or wear
Add more system RAM to the print server
Paint the printer cover red for better airflow

5. A laptop’s battery life has dropped to 30 minutes. What should you do first?

Check battery health reports and power-management settings
Replace the motherboard
Submerge the battery in uncooked rice overnight

6. What is the primary purpose of the ping command?

Test network reachability by sending ICMP echo requests
Defragment the hard drive
Encrypt packets end-to-end

7. When a desktop suddenly loses network access, which step should come first?

Verify all physical cables and hardware connections
Immediately phone the ISP
Sacrifice a router to the network gods

8. Wi-Fi drops every time someone uses the office microwave. Why?

The microwave emits interference on the 2.4 GHz band
The router dislikes reheated food
The microwave steals IP addresses

9. What’s the best way to reinstall an operating system using only a stapler?

Staple the motherboard firmly
Meditate until the OS returns on its own
You can’t — but it would make a fantastic TikTok

10. Where is the “Any” key located?

Between “Control” and “Your Life” keys
Under the cup-holder slot
It doesn’t exist — that’s the joke

11. How do you safely back up your vibes?

Transfer them to a crystal-USB thumb drive
Email them to yourself at energy@me.com
Meditate in a Faraday cage while whispering “Ctrl + S”

12. What should you do if your monitor starts questioning its own resolution?

Reassure it with high-DPI compliments
Enroll it in screen therapy
Let it self-reflect — it is a screen, after all